Terms & Conditions

1. Platform Role

Innstayz acts as a digital platform connecting hotel guests with partnered hotels for in-room services and kitchen orders. Innstayz does not directly provide hotel services.

2. Eligibility

Users must be at least 18 years old or use the platform under supervision of a legal guardian.

3. Account Responsibility

• Users must provide accurate hotel and room details.
• You are responsible for maintaining account confidentiality.
• Any activity under your account is your responsibility.

4. Service Requests & Orders

• All services are subject to availability at the respective hotel.
• Service times may vary based on hotel operations.
• Orders cannot be modified once confirmed by the hotel (unless hotel policy allows).

5. Payments

• Payments (if applicable) must be completed through approved methods.
• Pricing is determined by the respective hotel.
• Innstayz is not responsible for hotel pricing changes.

6. Cancellations & Refunds

• Cancellation policies depend on the partnered hotel.
• Refunds, if applicable, will be processed as per hotel policy and payment provider timelines.

7. Hotel Responsibility

Hotels are responsible for:

• Service quality
• Food preparation and safety
• Timely delivery
• Staff conduct

Innstayz is not liable for service deficiencies caused by hotels.

8. Prohibited Use

Users shall not:

• Misuse hotel services
• Provide false room or identity information
• Attempt unauthorized system access
• Disrupt platform operations

9. Limitation of Liability

Innstayz shall not be liable for:

• Service delays caused by hotel operations
• Indirect or consequential damages
• Issues arising from hotel staff conduct

10. Termination

We reserve the right to suspend or terminate accounts that violate these terms.

11. Governing Law

These Terms shall be governed by the laws of [Insert State/Country].