Privacy Policy

Effective Date: [23/02/2026]

Welcome to Innstayz. We are committed to protecting your privacy and ensuring transparency in how we collect and use your information. This Privacy Policy explains how Innstayz collects, uses, shares, and safeguards your information when you use our website and mobile application.

1. Information We Collect

🔹 Personal Information

When you register or use Innstayz, we may collect:

Full Name
Phone Number
Email Address
Hotel Stay Details
Room Number (for service delivery)
Account Login Credentials

🔹 Booking & Service Information

Service requests (housekeeping, spa, concierge, etc.)
Kitchen / food orders
Transaction details
Service usage history

🔹 Location Data

We may collect limited location data to:

Verify hotel presence
Provide hotel-specific services
Improve service accuracy

Location data is used only during active sessions and is not stored permanently unless required for operational purposes.

🔹 Device & Usage Information

IP address
Device type
App version
Browser information
Usage behavior

2. How We Use Your Information

We use collected information to:

Facilitate hotel service bookings
Process food and service requests
Communicate booking confirmations and updates
Improve app performance and user experience
Provide customer support
Ensure platform security

3. Sharing of Information

Innstayz may share information with:

Partnered Hotels (for fulfilling service requests)
Service staff assigned to your request
Payment gateway providers (if online payment is enabled)
Legal authorities, if required by law

We do not sell personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your data. However, no online system is completely secure, and users acknowledge this risk.

5. Data Retention

We retain personal information only as long as necessary for service delivery, legal compliance, and operational purposes.

6. User Rights

You may:

Access and update your personal data
Request deletion of your account
Withdraw consent where applicable
Opt out of promotional communications

7. Third-Party Links

Our website may contain links to hotel or third-party services. Innstayz is not responsible for their privacy practices.

8. Updates to Privacy Policy

We may update this Privacy Policy periodically. Continued use of Innstayz after updates indicates acceptance of changes.

9. Contact Us

For privacy-related queries, contact:

📧 info@innstayz.com
📞 +91 98520 98520
📍 Flat No. 210, Block-B, Vertex Prime, Hydernagar, Hyderabad, Telangana - 500072